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Select JOIN NOW, complete the registration form and confirm your email address. You must be 18 or over and an Australian resident. Identity verification is required before you can withdraw funds.

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A valid email address, an Australian mobile number and identification documents for verification. It also helps to decide on a deposit limit before you place your first wager.

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Australian wagering operators are legally required to verify the identity of every customer. Verification protects your account and is needed before your first withdrawal.

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A current driver licence, passport or Medicare card is normally sufficient. If electronic verification cannot confirm your details, support will ask for a clear photo of the document.

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Debit cards, Apple Pay, Google Pay and PayID are accepted. Credit card transactions are strictly prohibited for online betting in Australia.

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The most common reasons are an active deposit limit, an expired card, or a credit card being used. Check your limit on the Deposit Limits page and confirm the card is a debit card.

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Odds are shown in decimal format. Your potential return is the stake multiplied by the odds, and the Bet Slip calculates it as you type.

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Wagers are settled once the official result is confirmed. Settlement times vary by competition; most Australian codes settle within minutes of the final whistle.

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A Win wager pays only if your runner finishes first. A Place wager pays if the runner finishes within the paying places for that field size, usually the first two or three.

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Wagers on a scratched runner are refunded. Deductions may apply to other runners in the same race under standard racing rules.

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No. Showdown operates on its own account and balance, independent of your standard Steakbet.co wagering account. Limits set on one do not automatically apply to the other.

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Showdown has its own responsible gambling controls. Configure deposit limits separately within the Showdown portal during account setup.

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Select any odds button and the selection is added to your Bet Slip. Select it again, or use the cross in the slip, to remove it.

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Odds move as markets update. The Bet Slip always shows the current odds; the price applied is the one confirmed when the wager is placed.

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Withdrawals are processed to the account used for deposit. Bank processing usually takes one to three business days after approval.

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Withdrawals are held while identity verification is incomplete or when additional checks are required. Support can confirm what is outstanding.

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Open the Deposit Limits page and choose a daily, weekly or monthly cycle. Decreases apply instantly; increases require a seven-day cooling-off period.

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BetStop is the National Self-Exclusion Register, a free Australian Government initiative that excludes you from all licensed online and phone wagering providers through a single registration. You choose the length of the exclusion — a minimum of three months, up to a lifetime — and it applies across every licensed operator, not just Steakbet.co. Registration is handled on the official BetStop website; Steakbet.co is legally required to enforce an active exclusion and cannot lift it at your request.

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Refresh the page, clear your browser cache and make sure your browser is up to date. If the problem continues, contact support with your browser and device details.

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Use the contact form and select the topic that matches your enquiry. Include your Account ID if you have it — it helps us locate your account faster.

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Complaints are acknowledged and investigated by the support team. If you are not satisfied with the outcome, you may escalate the matter to the Victorian Gambling and Casino Control Commission.

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